At Inchcape, we are looking for a passionate Service Advisor to join our dynamic team in Brussels (also known as "Toyota City"). As a Service Advisor, you will be key to ensuring customer satisfaction by providing top-notch aftersales service.
Your Role:
As a Service Advisor, you will be responsible for:
- Proactively managing the occupation and productivity of the workshop through efficient planning management.
- Closely collaborating with different teams to ensure everything runs smoothly.
- Overseeing the quality control of the services performed and handling invoicing.
- Providing courtesy cars to customers when necessary, including the required documents (signed contract, copy of ID card, driving license).
- Delivering cars after service and providing professional feedback to customers, including technical details if necessary.
- Performing administrative tasks such as filing invoices, processing internal documents, receiving payments, and preparing documents for audit requests.
- Managing warranty and claim files, including proper re-invoicing and following up on warranty claims and recall campaigns.
Your Profile:
- Strong technical insights and a passion for the automotive sector.
- Good knowledge of MS Word and Excel.
- Fluent in French and Dutch, with a good knowledge of English.
- A customer-focused attitude: you always greet customers with a smile and provide them with the best service.
- Strong organizational skills and excellent administrative capabilities.
- Excellent communication skills and the ability to work in a solution-oriented manner.
- The ability to thrive in a dynamic, customer-focused environment.
Why Inchcape?
At Inchcape, you will be part of a team of experienced professionals, where collaboration and team spirit are at the core of everything we do. We invest in your personal and professional growth through various training opportunities, enabling you to achieve your career goals. Join a leading automotive company, where you can not only develop your skills further but also enjoy an attractive salary, a company car with a fuel card, ADV days, meal vouchers, eco vouchers, an extensive insurance package, and much more!
Your Talent Acquisition Partner: Laurine Akwesi
All qualified applicants will be considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, or disability.
