Do you want to develop world-class skills, build a brilliant career, and thrive within a highly supportive team? Join Inchcape Belux, part of Inchcape’s global network. 

You’ll play a key part in growing a global business that’s transforming our industry, working with the world’s leading automotive brands, and delivering great experiences for our customers.

Our BYD Aftersales team is seeking a Service Advisor to join our team in Zaventem. In this position, you will be the link between the customer and the workshop. You ensure smooth communication, accurate planning, and a professional follow-up of service activities.

What you’ll do

• Welcome customers and handle phone calls, emails, and online inquiries.
• Deliver serviced vehicles and provide clear, professional feedback.
• Prepare and explain price estimates in consultation with the workshop.
• Arrange replacement vehicles when needed, including document handling and return inspection.
• Proactively manage workshop scheduling and productivity.
• Coordinate daily with colleagues in the workshop and warehouse.
• Create and process work orders and invoices accurately.
• Perform administrative tasks such as archiving, cash handling, and audit documentation.
• Monitor procedures to ensure compliance with audit and internal standards.
• Apply all valid After Sales procedures.
  Oversee service quality control and manage invoicing.
• Enter and follow up on warranty claims and recall campaigns.
• Maintain and update customer and vehicle data in the system.

About you

To be successful in this role you will be:

• You have a degree in administration or a technical field, or have experience in a similar role.
• Strong technical knowledge and an interest in automotive processes allow you to understand workshop operations and customer needs.
• You are proficient in MS Word and Excel and use these tools effectively to manage daily tasks.
• Fluent communication in French and Dutch is essential, and a good command of English supports your interactions in a multilingual environment.
• You consistently deliver a professional and welcoming customer experience, both in person and through other channels.
• A structured and detail-oriented approach helps you stay on top of administrative responsibilities.
• You communicate clearly, and you collaborate easily across departments.

We offer you

• Join a global, values-driven organization transforming the automotive industry.
• Competitive compensation package including a company car and benefits like meal vouchers, insurance, and more.
• Opportunities for career growth and professional development in an innovative international setting.
• Work with renowned brands such as Toyota, Lexus, and BYD.
• Be part of a passionate, inclusive team with a collaborative and forward-thinking culture.

Start your journey

If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. You might be the perfect fit we’re looking for. Join our team and become part of a leading global automotive company that is transforming tomorrow, together.

Opportunity for everyone

Inchcape actively encourages applicants from all identities, backgrounds, and experiences, helping ensure our workforce is representative of the global communities we operate in. Click here to learn more about our commitment to Inclusion and Diversity.

About us

Inchcape is the leading global automotive distributor operating in 39 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future.

Our diverse global team of over 16,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. 

We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow. Find out more visit www.inchcape.com

Join Inchcape Belux and be part of a dynamic team shaping the future of mobility! 

In Belux we proudly represented leading brands like Toyota, Lexus, BYD, driving success in automotive distribution and retail.