Lead excellence and growth in aftersales and dealer network performance for 3 leading brands

 

Your tasks and responsibilities

 

• Define and execute the aftersales and dealer support strategy, ensuring strong network performance, customer satisfaction, and business profitability.
• Oversee all operations support functions, including technical assistance, warranty, field support, network development, training, and facilities.
• Drive continuous improvement in service quality, cost efficiency, and dealer capability across the network.
• Lead initiatives to enhance customer retention, lifecycle value, and aftersales revenue growth.
• Represent Inchcape Belux in all technical and aftersales discussions with OEM and external partners.
• Develop a comprehensive training roadmap to build dealer and internal competencies in technical and commercial areas.
• Lead and coach a team of functional heads, report directly to the Managing Director, and act as a key member of the Belux Executive Committee

 

Job requirements

 

• Master’s degree or equivalent experience in engineering, business administration, or a related field.
• Minimum 10 years’ experience in senior automotive management, preferably in aftersales, technical, or dealer operations.
• Strong knowledge of dealer performance management, warranty, and network development.
• Excellent stakeholder management and communication skills in Dutch, French, and English.
• Financially savvy, digitally minded, and skilled at driving operational excellence through change and collaboration.

 

What do we offer?

 

• A leadership role at a leading global automotive distributor
• The opportunity to shape the aftersales and dealer support strategy
• Direct impact on Inchcape’s growth, customer experience, and operational transformation.
• A high-visibility position with autonomy, strategic influence, and future career potential within the group.

Do you want to develop world-class skills, build a brilliant career, and thrive within a highly supportive team? Join Inchcape Belux, part of Inchcape’s global network. 

You’ll play a key part in growing a global business that’s transforming our industry, working with the world’s leading automotive brands, and delivering great experiences for our customers. 

As a Customer Advisor for Toyota & Lexus insurance products, you’ll play a key role in delivering outstanding service to both dealers and private customers. You’ll be part of a dynamic team that supports iconic automotive brands and helps shape the future of mobility.

What you’ll do

• Respond to customer inquiries about Toyota & Lexus insurance products via email, phone, and other channels
• Prepare insurance quotations in collaboration with certified dealers
• Accurately and efficiently prepare and follow up on customer files
• Coordinate with insurance partners to ensure smooth case handling
• Provide commercial and administrative support to both dealers and private customers

About you

To be successful in this role you will be:

• A degree in an administrative field (e.g. Insurance, Legal Practice, Office Management) is a strong plus, experience is not a must
• Curious and eager to learn, with a strong interest in insurance and customer service. 
• Proficient with administrative tasks and skilled in MS Office (Word, Excel, Outlook). 
• Quick to pick up new knowledge, especially when guided by experienced colleagues. 
• Structured and detail-focused, with a proactive and responsible mindset. 
• Motivated by helping others and confident in handling customer and dealer interactions. 
• Fluent in Dutch and French, with a good working knowledge of English.

We offer you

• Join a global, values-driven organization transforming the automotive industry.
• Competitive compensation package including a company car and benefits like meal vouchers, insurance, and more.
• Flexible work schedules with hybrid working options (up to 2 days remote).
• Opportunities for career growth and professional development in an innovative international setting.
• Work with renowned brands such as Toyota, Lexus, and BYD.
• Be part of a passionate, inclusive team with a collaborative and forward-thinking culture.

Start your journey 
If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. You might be the perfect fit we’re looking for. Join our team and become part of a leading global automotive company that is transforming tomorrow, together.

Opportunity for everyone

Inchcape actively encourages applicants from all identities, backgrounds, and experiences, helping ensure our workforce is representative of the global communities we operate in. Click here to learn more about our commitment to Inclusion and Diversity.

About us

Inchcape is the leading global automotive distributor operating in +40 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future.

Our diverse global team of over 16,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow. Inchcape Belux employs over 250 team members across Belux. Our portfolio includes vehicle distribution for world-renowned brands, market-leading fulfilment solutions, exceptional retail experiences, and tailored financial services.  

Are you passionate about delivering high-quality IT services while ensuring strong business alignment? As the Belgium IT Service Delivery Manager, you will play a key role in optimizing IT operations and driving continuous improvements across day-to-day activities, all while supporting the EU project delivery agenda. Collaborating closely with the Senior IT Manager, you will enhance IT assurance and elevate service quality through well-established policies, processes, and controls.

In this role, you will be the primary IT partner for the local business, ensuring seamless service delivery, effective stakeholder engagement, and operational excellence. You will serve as a crucial link between regional/global IT teams and the local market, managing everything from daily IT operations to the rollout of strategic projects.

Your Role

• Act as the primary IT contact for local business and key escalation point for all IT-related matters.
• Ensure SLAs, KPIs, and ITSM processes are consistently met across internal and external providers.
• Build strong relationships with local business leaders including the Country Manager, Dealership Managers, and heads of key departments (Sales, Aftersales, Finance, HR, etc.).
• Manage relationships with IT suppliers: approve invoices, control costs, resolve incidents, and ensure compliance with Inchcape policies.
• Lead IT compliance efforts (GDPR, MCF, IT Security) and own IT audit responsibilities at the country level.
• Collaborate with regional/global infrastructure and security teams to implement frameworks (e.g., NIST, ITGC).
• Own and manage the local IT Service Delivery budget (Opex & Capex).
• Support the transition of projects into BAU with proper documentation and processes.
• Maintain and update IT service documentation (policies, procedures, manuals).
• Ensure business continuity plans (DRP, backup strategies) are in place for IT services.
• Contribute to regional/global standardization and synergy initiatives across applications and infrastructure.
• Foster a collaborative and positive team environment.

Your Profile

Must-Haves

• 5–10 years’ experience in IT service delivery or operations.
• Strong track record managing IT services and suppliers.
• Experience with ERP systems and IT security/compliance (e.g. GDPR, MCF).
• Fluent in French or Dutch with excellent communication and stakeholder skills.
• Analytical, proactive, and self-driven with a hands-on mindset.
• Calm, structured, and solution-oriented under pressure.
• Team player with a collaborative and approachable attitude.

Nice-to-Haves

• Automotive industry experience.
• Familiarity with ITIL or similar frameworks.
• Comfortable in fast-paced, evolving environments.
• Ability to identify improvements and drive initiatives independently.

Why Inchcape?

• Join a global, values-driven organization transforming the automotive industry.
• Flexible work schedules with hybrid working options (up to 2 days remote).
• Start as a consultant, with the opportunity to move into a permanent role
• Opportunities for career growth and professional development in an innovative international setting.
• Work with renowned brands such as Toyota, Lexus, and BYD.
• Be part of a passionate, inclusive team with a collaborative and forward-thinking culture.

Talent Acquisition Partner: Laurine Akwesi

Inchcape Belux is an equal opportunity employer. We encourage applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, nationality, or disability.