The Head of Customer Loyalty is responsible for crafting and executing strategies that boost customer retention, engagement, and loyalty for Toyota and Lexus. By leveraging personalized communication and effective CRM initiatives, this role ensures tailored, timely, and impactful customer interactions that align with business objectives.
Your Role
Loyalty Strategy Development:
- Define and implement loyalty and CRM strategies to enhance customer retention and engagement.
- Design personalized communication plans tailored to various customer segments and touchpoints.
- Optimize vehicle lifetime value through strategic initiatives.
CRM Management:
- Oversee CRM system integration, ensuring efficient data collection, analysis, and utilization.
- Manage 1:1 customer communications (e.g., product updates, after-sales campaigns).
- Develop automated lifecycle campaigns to engage customers at key stages (onboarding, retention, re-purchase).
- Ensure data quality and compliance with GDPR guidelines, improving processes for data collection across multiple channels.
Lead Management:
- Supervise the lead management process, ensuring effective nurturing and conversion.
- Align lead management strategies with sales and marketing goals while monitoring performance metrics.
- Collaborate with call centers and dealerships to ensure strong follow-up and optimized conversion rates.
Team Leadership & Development:
- Lead and mentor a team of CRM, email marketing, and loyalty specialists.
- Foster a customer-first and data-driven culture within the team.
- Collaborate with cross-functional teams to align loyalty initiatives with broader marketing efforts.
Budgeting & Performance Tracking:
- Manage the loyalty budget and ensure a high ROI on CRM activities.
- Monitor and report on performance metrics to drive continuous improvement.
Your Profile
- Fluent in Dutch and French, with a strong command of English.
- Higher degree in marketing with a strong experience in a marketing-related role.
- Proven expertise in CRM management, loyalty campaigns, and lead management, including end-to-end processes for lead generation and conversion.
- Strong leadership and team development skills.
- Well-organized, detail-oriented, and analytical thinker.
- Affinity or interest in the automotive sector.
Why Join Us?
- Be part of a dynamic team dedicated to delivering exceptional customer experiences for Toyota and Lexus.
- Lead impactful loyalty initiatives and make a tangible difference in customer engagement.
- Collaborate with talented professionals in an innovative and data-driven environment.
- Enjoy opportunities for growth and professional development in a supportive, team-oriented culture.
Your Talent Acquisition Partner : Elise Falmagne
All qualified candidates will be considered for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, nationality, or disability.
Fantastic Opportunity at Inchcape! Join Team Toyota City!
Your Adventure Starts Here: Diagnostician (Outside Category)
- Deliver error-free and accurate service to our wonderful customers.
- Perform maintenance and repairs on the most advanced vehicles.
- Dive into the world of diagnostics, create detailed reports of technical problems and independently carry out complex repairs.
- Be the fearless backup to our studio chief when needed.
- Share your extensive knowledge with other engineers to take the team to new heights.
- Provide technical explanations to customers and conduct test drives that provide crucial insights.
- Help prepare accurate price quotes.
- Effortlessly navigate the workshop with all the necessary materials and tools for legendary maintenance and repairs.
Profile that Hits the Stars:
- Secondary education in a technical direction (car mechanics, electronics).
- Experience in the automotive sector, with a specialization in diagnostics.
- Focused on service, accuracy and organization.
- A team player who shares knowledge, collaborates and takes the team to new heights.
What do we offer?
- The opportunity to shine at the reference brand in hybrid vehicles: Toyota!
- A professional challenge in a team of enthusiastic petrolheads.
- Develop your skills further through the Toyota/Lexus Academy and become an automotive mechanics star!
- An enterprising environment where quality is central.
Are you ready for this incredible adventure? Apply now!
Your Talent Acquisition partner : Laurine Akwesi
All qualified applicants will be considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, national origin, or disability.
At Inchcape, we are looking for a passionate Service Advisor to join our dynamic team in Brussels (also known as "Toyota City"). As a Service Advisor, you will be key to ensuring customer satisfaction by providing top-notch aftersales service.
Your Role:
As a Service Advisor, you will be responsible for:
- Proactively managing the occupation and productivity of the workshop through efficient planning management.
- Closely collaborating with different teams to ensure everything runs smoothly.
- Overseeing the quality control of the services performed and handling invoicing.
- Providing courtesy cars to customers when necessary, including the required documents (signed contract, copy of ID card, driving license).
- Delivering cars after service and providing professional feedback to customers, including technical details if necessary.
- Performing administrative tasks such as filing invoices, processing internal documents, receiving payments, and preparing documents for audit requests.
- Managing warranty and claim files, including proper re-invoicing and following up on warranty claims and recall campaigns.
Your Profile:
- Strong technical insights and a passion for the automotive sector.
- Good knowledge of MS Word and Excel.
- Fluent in French and Dutch, with a good knowledge of English.
- A customer-focused attitude: you always greet customers with a smile and provide them with the best service.
- Strong organizational skills and excellent administrative capabilities.
- Excellent communication skills and the ability to work in a solution-oriented manner.
- The ability to thrive in a dynamic, customer-focused environment.
Why Inchcape?
At Inchcape, you will be part of a team of experienced professionals, where collaboration and team spirit are at the core of everything we do. We invest in your personal and professional growth through various training opportunities, enabling you to achieve your career goals. Join a leading automotive company, where you can not only develop your skills further but also enjoy an attractive salary, a company car with a fuel card, ADV days, meal vouchers, eco vouchers, an extensive insurance package, and much more!
Your Talent Acquisition Partner: Laurine Akwesi
All qualified applicants will be considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, or disability.
Are you in the final year of your Communications and/or Marketing studies and looking for an exciting first work experience? This internship is your chance to apply your skills at the world’s leading car brand!
At Inchcape Belgium, we import, distribute, and retail Toyota, Lexus, and BYD in Belgium and Luxembourg. Inchcape operates in over 40 countries worldwide, partnering with some of the most iconic automotive brands to shape the future of mobility.
Your Role
During this internship, you will support the PR & Marketing Manager in a variety of projects, including:
- Managing the press database
- Coordinating the press fleet (handling car reservations, sending out information, etc.)
- Assisting with press releases (copywriting, publishing on press platforms, etc.)
- Supporting press trip organization (invitations, liaising with agencies, logistics, etc.)
- Assisting with influencer selection for events and trips
- Tracking PR results and reporting
- Supporting the development of PR plans
Marketing Responsibilities:
- Assisting with campaign management (briefing agencies, developing concepts, follow-ups, etc.)
- Supporting social media management (content creation with agencies, publication, etc.)
- Project management and assisting with various initiatives
- Conducting competitor analysis and market research
Your Profile
- You are available full-time for 3 to 4 months (remote work possible) starting in February-March 2025
- You are fluent in English and Dutch and/or French
- You are a bachelor’s or master’s student in Communications and/or Marketing
- You are proactive, eager to learn, and open-minded
- You want to gain valuable experience in a fast-evolving industry
We only accept applications for this position that include a motivation letter.
In your motivation letter, please include the following details:
- The minimum and maximum duration of your internship (number of weeks or months)
- The time period during which your internship can take place
- The expected responsibilities of your school regarding this internship
- The college/university through which the internship is arranged
Your Talent Acquisition Partner : Jonathan Boeykens
All qualified candidates will be considered for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, nationality, or disability.
Are you a passionate salesperson with a strong affinity for luxury and innovation? As a Sales Advisor at Lexus, you will guide customers in their search for refined mobility and a premium driving experience. You are the face of Lexus in the showroom and ensure top-tier service from the first contact to vehicle delivery.
Your Role:
- Actively attract new customers and build lasting relationships.
- Provide expert advice and guide customers in selecting their ideal Lexus model.
- Create a personalized and exclusive experience with a strong focus on customer satisfaction.
- Coordinate test drives and ensure a seamless experience.
- Closely follow up with potential customers and support them throughout the purchase process.
- Represent Lexus as a brand ambassador, in the showroom, at events, and on social media.
- Oversee vehicle deliveries and guarantee a premium handover with the product expert.
- Accurately handle administrative tasks related to the sales process.
Your Profile:
- You have a strong passion for the automotive industry and stay up to date with the latest innovations.
- You are results-driven, determined, and motivated to succeed.
- You can identify commercial opportunities and take proactive action.
- With your excellent communication skills, you provide a highly personalized customer experience.
- You have proven sales experience; experience in the automotive sector is a plus.
- You exude professionalism and inspire confidence.
- You have a hands-on mentality and can work both independently and within a team.
- You remain calm under pressure and set priorities efficiently.
- The FSMA accreditation in insurance and credit is a plus.
- You are fluent in Dutch, French and English.
Why Join Inchcape?
We offer you the opportunity to work for a leading international automotive brand where passion for luxury and innovation come together. Along with a competitive salary, you will enjoy numerous benefits, including:
- An attractive commission system
- A company car with a fuel card
- A comprehensive insurance package
- Meal vouchers and eco vouchers
- 26 days of vacation
- And much more!
You will also have plenty of opportunities for professional growth within a dynamic and inspiring work environment. Join a team of driven colleagues where entrepreneurship and the pursuit of excellence are at the heart of our culture.
Your Talent Acquisition Partner: Laurine Akwesi
All qualified applicants will be considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, or disability.