Do you want to develop world-class skills, build a brilliant career, and thrive within a highly supportive team? Join Inchcape Belux, part of Inchcape’s global network.
You’ll play a key part in growing a global business that’s transforming our industry, working with the world’s leading automotive brands, and delivering great experiences for our customers.
Our BYD Aftersales team is seeking a Service Advisor to join our team in Zaventem. In this position, you will be the link between the customer and the workshop. You ensure smooth communication, accurate planning, and a professional follow-up of service activities.
What you’ll do
- Welcome customers and handle phone calls, emails, and online inquiries.
- Deliver serviced vehicles and provide clear, professional feedback.
- Prepare and explain price estimates in consultation with the workshop.
- Arrange replacement vehicles when needed, including document handling and return inspection.
- Proactively manage workshop scheduling and productivity.
- Coordinate daily with colleagues in the workshop and warehouse.
- Create and process work orders and invoices accurately.
- Perform administrative tasks such as archiving, cash handling, and audit documentation.
- Monitor procedures to ensure compliance with audit and internal standards.
- Apply all valid After Sales procedures.
Oversee service quality control and manage invoicing.
- Enter and follow up on warranty claims and recall campaigns.
- Maintain and update customer and vehicle data in the system.
About you
To be successful in this role you will be:
- You have a degree in administration or a technical field, or have experience in a similar role.
- Strong technical knowledge and an interest in automotive processes allow you to understand workshop operations and customer needs.
- You are proficient in MS Word and Excel and use these tools effectively to manage daily tasks.
- Fluent communication in French and Dutch is essential, and a good command of English supports your interactions in a multilingual environment.
- You consistently deliver a professional and welcoming customer experience, both in person and through other channels.
- A structured and detail-oriented approach helps you stay on top of administrative responsibilities.
- You communicate clearly, and you collaborate easily across departments.
We offer you
- Join a global, values-driven organization transforming the automotive industry.
- Competitive compensation package including a company car and benefits like meal vouchers, insurance, and more.
- Opportunities for career growth and professional development in an innovative international setting.
- Work with renowned brands such as Toyota, Lexus, and BYD.
- Be part of a passionate, inclusive team with a collaborative and forward-thinking culture.
Start your journey
If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. You might be the perfect fit we’re looking for. Join our team and become part of a leading global automotive company that is transforming tomorrow, together.
Opportunity for everyone
Inchcape actively encourages applicants from all identities, backgrounds, and experiences, helping ensure our workforce is representative of the global communities we operate in. Click here to learn more about our commitment to Inclusion and Diversity.
About us
Inchcape is the leading global automotive distributor operating in 39 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future.
Our diverse global team of over 16,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners.
We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow. Find out more visit www.inchcape.com
Join Inchcape Belux and be part of a dynamic team shaping the future of mobility!
In Belux we proudly represented leading brands like Toyota, Lexus, BYD, driving success in automotive distribution and retail.
Lead excellence and growth in aftersales and dealer network performance for 3 leading brands
Your tasks and responsibilities
- Define and execute the aftersales and dealer support strategy, ensuring strong network performance, customer satisfaction, and business profitability.
- Oversee all operations support functions, including technical assistance, warranty, field support, network development, training, and facilities.
- Drive continuous improvement in service quality, cost efficiency, and dealer capability across the network.
- Lead initiatives to enhance customer retention, lifecycle value, and aftersales revenue growth.
- Represent Inchcape Belux in all technical and aftersales discussions with OEM and external partners.
- Develop a comprehensive training roadmap to build dealer and internal competencies in technical and commercial areas.
- Lead and coach a team of functional heads, report directly to the Managing Director, and act as a key member of the Belux Executive Committee
Job requirements
- Master’s degree or equivalent experience in engineering, business administration, or a related field.
- Minimum 10 years’ experience in senior automotive management, preferably in aftersales, technical, or dealer operations.
- Strong knowledge of dealer performance management, warranty, and network development.
- Excellent stakeholder management and communication skills in Dutch, French, and English.
- Financially savvy, digitally minded, and skilled at driving operational excellence through change and collaboration.
What do we offer?
- A leadership role at a leading global automotive distributor
- The opportunity to shape the aftersales and dealer support strategy
- Direct impact on Inchcape’s growth, customer experience, and operational transformation.
- A high-visibility position with autonomy, strategic influence, and future career potential within the group.
Do you want to develop world-class skills, build a brilliant career, and thrive within a highly supportive team? Join Inchcape Belux, part of Inchcape’s global network.
You’ll play a key part in growing a global business that’s transforming our industry, working with the world’s leading automotive brands, and delivering great experiences for our customers.
As a Customer Advisor for Toyota & Lexus insurance products, you’ll play a key role in delivering outstanding service to both dealers and private customers. You’ll be part of a dynamic team that supports iconic automotive brands and helps shape the future of mobility.
What you’ll do
- Respond to customer inquiries about Toyota & Lexus insurance products via email, phone, and other channels
- Prepare insurance quotations in collaboration with certified dealers
- Accurately and efficiently prepare and follow up on customer files
- Coordinate with insurance partners to ensure smooth case handling
- Provide commercial and administrative support to both dealers and private customers
About you
To be successful in this role you will be:
- A degree in an administrative field (e.g. Insurance, Legal Practice, Office Management) is a strong plus, experience is not a must
- Curious and eager to learn, with a strong interest in insurance and customer service.
- Proficient with administrative tasks and skilled in MS Office (Word, Excel, Outlook).
- Quick to pick up new knowledge, especially when guided by experienced colleagues.
- Structured and detail-focused, with a proactive and responsible mindset.
- Motivated by helping others and confident in handling customer and dealer interactions.
- Fluent in Dutch and French, with a good working knowledge of English.
We offer you
- Join a global, values-driven organization transforming the automotive industry.
- Competitive compensation package including a company car and benefits like meal vouchers, insurance, and more.
- Flexible work schedules with hybrid working options (up to 2 days remote).
- Opportunities for career growth and professional development in an innovative international setting.
- Work with renowned brands such as Toyota, Lexus, and BYD.
- Be part of a passionate, inclusive team with a collaborative and forward-thinking culture.
Start your journey
If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. You might be the perfect fit we’re looking for. Join our team and become part of a leading global automotive company that is transforming tomorrow, together.
Opportunity for everyone
Inchcape actively encourages applicants from all identities, backgrounds, and experiences, helping ensure our workforce is representative of the global communities we operate in. Click here to learn more about our commitment to Inclusion and Diversity.
About us
Inchcape is the leading global automotive distributor operating in +40 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future.
Our diverse global team of over 16,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow. Inchcape Belux employs over 250 team members across Belux. Our portfolio includes vehicle distribution for world-renowned brands, market-leading fulfilment solutions, exceptional retail experiences, and tailored financial services.
Are you passionate about delivering high-quality IT services while ensuring strong business alignment? As the Belgium IT Service Delivery Manager, you will play a key role in optimizing IT operations and driving continuous improvements across day-to-day activities, all while supporting the EU project delivery agenda. Collaborating closely with the Senior IT Manager, you will enhance IT assurance and elevate service quality through well-established policies, processes, and controls.
In this role, you will be the primary IT partner for the local business, ensuring seamless service delivery, effective stakeholder engagement, and operational excellence. You will serve as a crucial link between regional/global IT teams and the local market, managing everything from daily IT operations to the rollout of strategic projects.
Your Role
- Act as the primary IT contact for local business and key escalation point for all IT-related matters.
- Ensure SLAs, KPIs, and ITSM processes are consistently met across internal and external providers.
- Build strong relationships with local business leaders including the Country Manager, Dealership Managers, and heads of key departments (Sales, Aftersales, Finance, HR, etc.).
- Manage relationships with IT suppliers: approve invoices, control costs, resolve incidents, and ensure compliance with Inchcape policies.
- Lead IT compliance efforts (GDPR, MCF, IT Security) and own IT audit responsibilities at the country level.
- Collaborate with regional/global infrastructure and security teams to implement frameworks (e.g., NIST, ITGC).
- Own and manage the local IT Service Delivery budget (Opex & Capex).
- Support the transition of projects into BAU with proper documentation and processes.
- Maintain and update IT service documentation (policies, procedures, manuals).
- Ensure business continuity plans (DRP, backup strategies) are in place for IT services.
- Contribute to regional/global standardization and synergy initiatives across applications and infrastructure.
- Foster a collaborative and positive team environment.
Your Profile
Must-Haves
- 5–10 years’ experience in IT service delivery or operations.
- Strong track record managing IT services and suppliers.
- Experience with ERP systems and IT security/compliance (e.g. GDPR, MCF).
- Fluent in French or Dutch with excellent communication and stakeholder skills.
- Analytical, proactive, and self-driven with a hands-on mindset.
- Calm, structured, and solution-oriented under pressure.
- Team player with a collaborative and approachable attitude.
Nice-to-Haves
- Automotive industry experience.
- Familiarity with ITIL or similar frameworks.
- Comfortable in fast-paced, evolving environments.
- Ability to identify improvements and drive initiatives independently.
Why Inchcape?
- Join a global, values-driven organization transforming the automotive industry.
- Flexible work schedules with hybrid working options (up to 2 days remote).
- Start as a consultant, with the opportunity to move into a permanent role
- Opportunities for career growth and professional development in an innovative international setting.
- Work with renowned brands such as Toyota, Lexus, and BYD.
- Be part of a passionate, inclusive team with a collaborative and forward-thinking culture.
Talent Acquisition Partner: Laurine Akwesi
Inchcape Belux is an equal opportunity employer. We encourage applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, nationality, or disability.
About Inchcape Belux
Inchcape is the leading global automotive distributor operating in more than 40 markets. In Belgium and Luxembourg, we are the exclusive partner of Toyota, Lexus, and BYD. And through bravoauto, we offer 20 brands of quality used cars. To sustainably power better mobility today and in the future, together.
Introduction
At Inchcape Belux we are building a talent pool for our brands (BYD, Toyota and Lexus). With showrooms in Zaventem, Ghent, Antwerp and Woluwe, we’d love to stay connected with motivated talents for future opportunities.
Key Responsibilities
As a Sales Advisor, you’ll be the first point of contact in one of our showrooms. You ensure a smooth sales experience and a warm welcome for every customer. Your responsibilities include:
- Actively seeking out new customers and commercial opportunities
- Providing accurate information and tailored advice with a focus on customer satisfaction
- Coordinating and following up on test drives
- Building and maintaining relationships with interested customers
- Representing our brand as a “brand ambassador” in the showroom, at events, and on social media
- Preparing vehicle deliveries together with the product engineer and handing them over to customers
- Performing administrative tasks related to the sales process with accuracy
Who Are We Looking For?
- Strong interest in the automotive sector, especially electric vehicles
- Result-driven, motivated, and always looking for new opportunities
- Passionate about customer interaction with a personal touch
- Sales experience is a strong asset
- Professional appearance and communication
- Hands-on mindset, stress-resistant, and good at setting priorities
- Fluent in Dutch and French, with a good knowledge of English
Why join Inchcape Belux?
- Join a global, values-driven organization transforming the automotive industry.
- A competitive compensation package, supplemented with commissions, including a company car and extra-legal benefits such as meal vouchers, insurance, and more.
- Opportunities for career growth and professional development in an innovative international setting.
- Work with renowned brands such as Toyota, Lexus, and BYD.
- Be part of a passionate, inclusive team with a collaborative and forward-thinking culture.
Talent Acquisition Partner: Laurine Akwesi
Please note: This vacancy is intended to build a talent pool for all our showrooms, regardless of the brand (Zaventem, Ghent, Antwerp and Woluwe). We are always on the lookout for commercial talent and would love to connect with you. If your profile matches what we are looking for, you will be included in our talent pool. As soon as a suitable position opens up at one of our dealerships, you will be among the first to hear from us.
Inchcape Belux is an equal opportunity employer. We encourage applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, nationality, or disability.
