Are you passionate about delivering high-quality IT services while ensuring strong business alignment? As the Belgium IT Service Delivery Manager, you will play a key role in optimizing IT operations and driving continuous improvements across day-to-day activities, all while supporting the EU project delivery agenda. Collaborating closely with the Senior IT Manager, you will enhance IT assurance and elevate service quality through well-established policies, processes, and controls.
In this role, you will be the primary IT partner for the local business, ensuring seamless service delivery, effective stakeholder engagement, and operational excellence. You will serve as a crucial link between regional/global IT teams and the local market, managing everything from daily IT operations to the rollout of strategic projects.
Your Role
- Act as the primary IT contact for local business and key escalation point for all IT-related matters.
- Ensure SLAs, KPIs, and ITSM processes are consistently met across internal and external providers.
- Build strong relationships with local business leaders including the Country Manager, Dealership Managers, and heads of key departments (Sales, Aftersales, Finance, HR, etc.).
- Manage relationships with IT suppliers: approve invoices, control costs, resolve incidents, and ensure compliance with Inchcape policies.
- Lead IT compliance efforts (GDPR, MCF, IT Security) and own IT audit responsibilities at the country level.
- Collaborate with regional/global infrastructure and security teams to implement frameworks (e.g., NIST, ITGC).
- Own and manage the local IT Service Delivery budget (Opex & Capex).
- Support the transition of projects into BAU with proper documentation and processes.
- Maintain and update IT service documentation (policies, procedures, manuals).
- Ensure business continuity plans (DRP, backup strategies) are in place for IT services.
- Contribute to regional/global standardization and synergy initiatives across applications and infrastructure.
- Foster a collaborative and positive team environment.
Your Profile
Must-Haves
- 5–10 years’ experience in IT service delivery or operations.
- Strong track record managing IT services and suppliers.
- Experience with ERP systems and IT security/compliance (e.g. GDPR, MCF).
- Fluent in French or Dutch with excellent communication and stakeholder skills.
- Analytical, proactive, and self-driven with a hands-on mindset.
- Calm, structured, and solution-oriented under pressure.
- Team player with a collaborative and approachable attitude.
Nice-to-Haves
- Automotive industry experience.
- Familiarity with ITIL or similar frameworks.
- Comfortable in fast-paced, evolving environments.
- Ability to identify improvements and drive initiatives independently.
Why Inchcape?
- Join a global, values-driven organization transforming the automotive industry.
- Flexible work schedules with hybrid working options (up to 2 days remote).
- Start as a consultant, with the opportunity to move into a permanent role
- Opportunities for career growth and professional development in an innovative international setting.
- Work with renowned brands such as Toyota, Lexus, and BYD.
- Be part of a passionate, inclusive team with a collaborative and forward-thinking culture.
Talent Acquisition Partner: Laurine Akwesi
Inchcape Belux is an equal opportunity employer. We encourage applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, nationality, or disability.
About Inchcape Belux
Inchcape is the leading global automotive distributor operating in more than 40 markets. In Belgium and Luxembourg, we are the exclusive partner of Toyota, Lexus, and BYD. And through bravoauto, we offer 20 brands of quality used cars. To sustainably power better mobility today and in the future, together.
Introduction
As PR & Event Manager for BYD, you will be responsible for rolling out creative PR campaigns and organizing impactful events that resonate with our target audience and strengthen our brand identity. You’ll be part of a dynamic team within the fast-growing automotive sector.
Key Responsibilities:
Public Relations & Brand Communication
- Develop a PR roadmap for the BeLux market and coordinate its execution.
- Manage press releases, press conferences, product launches, and influencer campaigns.
- Build and maintain strong relationships with media outlets, influencers, and opinion leaders.
- Create inspiring content that reflects the brand’s vision on innovation, sustainability, and design.
- Ensure broad visibility across various media channels: lifestyle, technology, news, etc.
- Monitor the impact of PR activities and optimize based on data insights.
Event Management
- Organize brand and press activities such as auto shows, dealer meetings, and product launches.
- Coordinate all brand activations and sponsorships (Brussels Motor Show, summer activations…).
- Support dealers in organizing local events.
- Collaborate with internal teams and external partners to ensure flawless execution, including budget and logistics management.
Crisis Communication
- Identify risks and proactively address sector-related and brand-specific issues.
- Develop communication strategies for sensitive situations.
What We’re Looking For:
- Bachelor’s degree in Communications, Marketing, or a related field
- 5–7 years of experience in PR, preferably within the automotive industry
- Strong communication skills in Dutch, French, and English
- Familiarity with social media platforms (Facebook, LinkedIn, Instagram…)
- Excellent organizational skills and ability to multitask
- Network of local influencers and Key Opinion Leaders
- Proven ability to build and maintain long-term media relationships
Why join Inchcape Belux?
- Join a global, values-driven organization transforming the automotive industry.
- Competitive compensation package including a company car and benefits like meal vouchers, insurance, and more.
- Flexible work schedules with hybrid working options (up to 2 days remote).
- Opportunities for career growth and professional development in an innovative international setting.
- Work with renowned brands such as Toyota, Lexus, and BYD.
- Be part of a passionate, inclusive team with a collaborative and forward-thinking culture.
Talent Acquisition Partner: Laurine Akwesi
Inchcape Belux is an equal opportunity employer. We encourage applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, nationality, or disability.
About Inchcape Belux
Inchcape is the leading global automotive distributor operating in more than 40 markets. In Belgium and Luxembourg, we are the exclusive partner of Toyota, Lexus, and BYD. And through bravoauto, we offer 20 brands of quality used cars. To sustainably power better mobility today and in the future, together.
Introduction
At Inchcape Belux we are building a talent pool for our brands (BYD, Toyota and Lexus). With showrooms in Zaventem, Ghent, Antwerp and Woluwe, we’d love to stay connected with motivated talents for future opportunities.
Key Responsibilities
As a Sales Advisor, you’ll be the first point of contact in one of our showrooms. You ensure a smooth sales experience and a warm welcome for every customer. Your responsibilities include:
- Actively seeking out new customers and commercial opportunities
- Providing accurate information and tailored advice with a focus on customer satisfaction
- Coordinating and following up on test drives
- Building and maintaining relationships with interested customers
- Representing our brand as a “brand ambassador” in the showroom, at events, and on social media
- Preparing vehicle deliveries together with the product engineer and handing them over to customers
- Performing administrative tasks related to the sales process with accuracy
Who Are We Looking For?
- Strong interest in the automotive sector, especially electric vehicles
- Result-driven, motivated, and always looking for new opportunities
- Passionate about customer interaction with a personal touch
- Sales experience is a strong asset
- Professional appearance and communication
- Hands-on mindset, stress-resistant, and good at setting priorities
- Fluent in Dutch and French, with a good knowledge of English
Why join Inchcape Belux?
- Join a global, values-driven organization transforming the automotive industry.
- A competitive compensation package, supplemented with commissions, including a company car and extra-legal benefits such as meal vouchers, insurance, and more.
- Opportunities for career growth and professional development in an innovative international setting.
- Work with renowned brands such as Toyota, Lexus, and BYD.
- Be part of a passionate, inclusive team with a collaborative and forward-thinking culture.
Talent Acquisition Partner: Laurine Akwesi
Please note: This vacancy is intended to build a talent pool for all our showrooms, regardless of the brand (Zaventem, Ghent, Antwerp and Woluwe). We are always on the lookout for commercial talent and would love to connect with you. If your profile matches what we are looking for, you will be included in our talent pool. As soon as a suitable position opens up at one of our dealerships, you will be among the first to hear from us.
Inchcape Belux is an equal opportunity employer. We encourage applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, nationality, or disability.
Are you looking for a dual learning track or a long-term internship in a dynamic, customer-oriented environment?
Toyota City Zaventem is seeking a motivated Sales Advisor intern or apprentice to strengthen our sales team.
Your responsibilities
- Welcome customers to the showroom and guide them in their search for a new or used vehicle
- Support sales conversations and assist in preparing quotations
- Help with vehicle presentation and ensure the showroom remains clean and attractive
- Process and maintain customer data in the system
- Assist in organizing test drives
Your profile
- A customer-oriented mindset and eagerness to learn are essential
- Smooth and professional communication skills, both in person and by phone
- Interest in the automotive sector and commercial services is a must
- Ability to work in a structured way and take initiative makes the difference
- Good command of Dutch and French
- Currently enrolled in a program related to sales, retail, or a similar field
- Looking for an internship or dual learning experience with a strong practical focus
Why Inchcape?
- A hands-on learning experience
- Coaching from experienced Sales Advisors and a close-knit team
- A unique insight into the world of automotive sales
- A professional environment where your efforts are truly valued
Are you the one we’re looking for?
Send us your CV along with a short motivation letter indicating the program you’re studying and the period during which you’re available.
Are you looking for a dual learning track or a long-term internship in a dynamic, customer-focused work environment?
Toyota City Zaventem is looking for a motivated Sales Advisor intern or apprentice to join our sales team.
Your responsibilities
- Welcome customers in the showroom and guide them in their search for a new or pre-owned vehicle
- Support sales conversations and assist with the preparation of quotations
- Contribute to the presentation of vehicles and help keep the showroom tidy and appealing
- Process and maintain customer information in our system
- Assist in organizing test drives
Your profile
- Customer focus and a willingness to learn are essential for this role
- Strong and professional communication skills, both face-to-face and over the phone
- A genuine interest in the automotive sector and commercial services is a must
- Ability to work in a structured way and take initiative
- Good command of both Dutch and French
- Currently enrolled in a course related to sales, retail, or a similar field
- Looking for an internship or dual learning path where hands-on experience is key
Why Inchcape?
- A practice-oriented learning experience
- Coaching by experienced sales advisors and a close-knit team
- A unique insight into the world of automotive sales
- A professional environment where your contribution is truly valued
Are you the person we’re looking for?
Send us your CV and a short motivation letter stating which program you’re enrolled in and the period you’re available for the internship.
