Are you ready to launch your career in Human Resources and Payroll? We are looking for a Payroll & HR Assistant to provide essential support to our Payroll & HR Administration Officer. In this role, you will help ensure the smooth running of administrative processes, making a direct impact on employee satisfaction and operational efficiency. If you’re detail-oriented, eager to learn, and excited about growing in payroll and HR responsibilities, we’d love to hear from you!

🛠️ Your Role
As our Payroll & HR Assistant, you will:

• Assist the Payroll & HR Administration Officer with various tasks, ensuring seamless execution of daily HR operations.
• Manage car park allocations and oversee general administrative processes for employees.
• Organize and maintain accurate employee files and handle social documentation.
• Prepare onboarding documentation and processes for new hires.
• Administer employee insurance plans and handle straightforward employee queries.
• Enter, update, and verify employee data in various HR systems to ensure accuracy and compliance.

 

👤 Your Profile

• Language Skills: Fluent in either Dutch or French and able to become quickly proficient in the other language. A good level of English is preferred.
• Strong organizational skills and attention to detail.
• Clear and professional communicator who enjoys assisting employees.
• Ambitious and eager to grow into more payroll responsibilities over time.
• Proactive, collaborative, and hands-on in your approach to work.

 

✨ Why Join Us?

• Be part of a global organization offering growth opportunities and career development in HR and payroll.
• Work in a supportive and inclusive environment, representing leading brands like Toyota, Lexus and BYD (electrical vehicle).
• Benefit from flexible working hours, remote work options, and a competitive salary package with lunch voucher, insurances, yearly bonus and many more.
• Gain hands-on experience in payroll processes, HR administration, and the automotive industry.

🖱️Ready to Apply?
If this opportunity excites you and aligns with your aspirations,  apply today! Join us to grow your expertise in payroll and HR in a dynamic and supportive team.

 

🦸‍♀️Your Talent Acquisition Partner : Elise Falmagne

All qualified candidates will be considered for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, nationality, or disability.
 

Want to work on the leading electric car brand? Now are exciting times to work on electrical vehicles, the future of mobility. BYD is the global leader in electric & hybrid cars with over 400000 cars sold worldwide in 2024!

If you want to join the ride to success with us, check out this unique job opportunity!

We are looking for a Campaign & Media Manager focused on driving sales through performance driven campaigns as well as increase the overall awareness of BYD in Belgium & Luxembourg via positioning & branding campaigns.

Your role

• You develop, plan, and execute multi-channel marketing campaigns (online & offline) to promote BYD electric & hybrid cars in Belgium and Luxembourg
• You manage online & offline campaigns from A to Z (managing the budget, briefing content agency, monitoring and optimising campaigns);
• You create and execute paid digital marketing campaigns on social networks;
• You create with our agency unique and bold above the line campaigns
• You define in collaboration with the head of marketing & media agency the best media strategy to reach targets in the most efficient way
• You deliver detailed campaign reports using the usual analytical tools (GA4, Meta business suite….) 
• You will optimise conversion funnels (management of key conversion points, A/B testing, performance measurement, etc.).
• You have the end-to-end view from campaign to final conversion (sales)
• You collaborate with the digital content expert in optimising the website
• You collaborate effectively & support colleagues in ad-hoc requests

 

Your experience

• We are looking for a passionate and motivated marketer with:
• Experience in managing 360° marketing and communication campaigns 
• Strong analytical skills and data-driven thinking with a proven ability to turn data into insightful reporting
• At least 3-5 years’ experience in a similar role, and wants to get skills to the next level
• A hands-on mentality and is not afraid of rolling up sleeves and getting things done
• Comfortable working in a start-up mindset where everything is possible 
• Languages: Fluent in French or Dutch – good level of English

We offer

• The possibility to join a young and dynamic team working for a brand in full expansion.
• An open, collaborative working environment 
• A chance to drive the future with Inchcape and BYD
• A competitive salary package with additional benefits.

Your dedicated Talent Acquisition Partner : Elise Falmagne

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability.
 

As a Customer Service Officer, you will play a key role in ensuring customer satisfaction and loyalty. You will be responsible for managing customer inquiries and complaints for our Toyota and Lexus brands, providing efficient and tailored resolutions for each situation. Through your attention to detail, listening skills, and collaboration with internal teams and the dealer network, you will help deliver a positive and professional customer experience in Belgium and Luxembourg.

 

Your Responsibilities
Managing Customer Complaints:

• Handle all incoming inquiries (calls, emails, online forms, chat, social media) efficiently and professionally.
• Respond diligently and courteously to incoming calls from customers and dealers.
• Identify appropriate solutions in collaboration with internal departments (Technical, Warranty, After-sales, Product).
• Offer realistic and satisfactory resolutions for the customer while respecting budget constraints.
• Maintain clear, precise, and professional communication, particularly in more delicate situations.

Back-Office Case Management:

• Accurately record and meticulously follow up on cases using internal tools (such as SAP and CRM).
• Manage each case from start to finish, adhering to internal procedures and guidelines for optimal follow-up.

Collaboration with the Dealer Network:

• Interact directly with dealers to resolve issues related to end customers.
• Ensure effective coordination among all stakeholders, leaving no issue unresolved.

 

Your Profile

• Perfectly bilingual in French and Dutch (oral and written).
• At least initial experience in Customer Service, ideally in a call center or customer service environment for high-value products.
• Experience in a technical or automotive environment is a plus.
• Team player, collaborative, and solution-oriented.
• Assertiveness to handle delicate situations, with the ability to say “no” constructively.
• A strong customer focus and active listening skills to address their needs.
• Strong organizational skills and the ability to manage cases thoroughly without leaving issues unresolved.

 

Why Join Inchcape?

• You will join a company where customer satisfaction is at the core of our values, supported by our commitment to providing exceptional customer experiences for Toyota and Lexus brands.
• You will have the opportunity to turn daily challenges into tangible solutions, contributing to the continuous improvement of our processes.
• You will work in a dynamic environment where every day presents new technical and relational challenges to tackle.
• You will be part of an engaged and collaborative team, with plenty of opportunities for learning and professional development.

 

Your Talent Acquisition partner : Elise Falmagne

 

All qualified candidates will be considered for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, nationality, or disability.
 

🚀 Kickstart Your Career in the Automotive Industry!

 

Are you ready to launch your career in the dynamic world of automotive? 🌟 We’re looking for a Junior Sales Planning & Data Assistant to join our supportive team at Inchcape, the exclusive distributor of Toyota, Lexus, and BYD in Belgium.

This role is perfect for someone who loves working with data, enjoys problem-solving, and thrives in an organized environment. You’ll support a team of three Sales Planning Managers, helping to ensure that our dealerships have the vehicles they need, exactly when customers want them. This involves forecasting future vehicle demand, analyzing sales trends, and planning orders months in advance to guarantee availability.

 

What You’ll Do

• Analyze sales data and trends to anticipate future vehicle needs.
• Collaborate with Sales Planning Managers to plan vehicle orders across Toyota, Lexus, and BYD models.
• Maintain and manage accurate records in SAP to support smooth forecasting and operations.
• Create and update detailed reports in Excel, driving data-backed decisions.
• Assist with invoicing and credit note processes to ensure financial accuracy.
• Communicate with car dealerships (primarily via email) in French and Dutch, offering support and guidance.
• Proactively identify ways to improve planning processes and increase efficiency.

What Makes You a Great Fit

• You’re detail-oriented, love organizing information, and have a knack for precision.
• Comfortable working with numbers and analyzing data, with a particular strength in Excel (bonus if you know SQL!).
• A fast learner who adapts quickly to new tools and processes, especially SAP.
• Enthusiastic about the automotive industry, with an interest in iconic brands like Toyota, Lexus, and innovative EVs from BYD.
• Fluent in French and Dutch to communicate effectively with our dealer network.
   

Why Join Us?

• A welcoming and collaborative team environment.
• An opportunity to grow your skills in a high-demand, future-forward industry.
• Career development prospects in line with our expanding electric vehicle offerings.
• A competitive benefits package, including meal vouchers, health insurance, expense allowances, and 31 vacation days.
• A dynamic workplace where your contributions make a tangible impact.

 

Ready to Accelerate Your Career? 🚗
This is your chance to be part of an exciting journey in a transformative industry.

 

Your Talent Acquisition Partner: Elise Falmagne

🌈 Inchcape celebrates diversity and is committed to creating an inclusive workplace where everyone feels valued.

We’re looking for our new colleague as Sales Operations Support to join our Toyota team, offering vital commercial support to the Sales & Fleet teams as well as Toyota and Lexus dealers across our network.

 

Your Role
As commercial support for Toyota and Lexus dealers, you’ll be responsible for handling commercial inquiries and assist them in finding solutions, helping the Sales & Fleet team with administrative tasks, and ensuring smooth processing of (fleet) orders and direct invoicing.

 Additional responsibilities include:

• Generating various sales reports per dealer/zone and fleet sales reports
• Preparing, translating and publishing commercial communications for the network through different channels
• Supporting promotional activities, credit checks and campaigns.
• Maintaining an organized tracking system for special fleet deals, including orders, invoicing, and delivery timelines

 

Your Profile

• Sales experience in an equivalent position, combining client interaction and rigorous administrative follow-up
• Quick learner with ERP systems & approval tools.
• Strong organizational skills, with the ability to prioritize effectively
• Fluent in Dutch and French (spoken and written) with knowledge of English
• Experience or interest in the automotive industry is a plus

 

Why join us?

• The opportunity to work for a renowned, leading, and high-quality brand.
• Access to a dynamic work environment where you can make an impact
• A competitive salary package with additional benefits (lunch vouchers, net allowance, yearly bonus, comprehensive insurance packages and 31 days’ vacation)

 

Your Talent Acquisition Partner : Elise Falmagne

 

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability.

We are looking for a passionate and driven Vehicle Connectivity and Multimedia Specialist to join our team.

As an Vehicle Connectivity and Multimedia Specialist, you will provide technical assistance and support to Toyota and Lexus dealers for integrated multimedia systems.

You will work closely with team colleagues, Toyota/Lexus dealers, Toyota Motor Europe, and customers to ensure maximum satisfaction and effectively resolve technical issues.

 

Your role

• Diagnose and resolve technical issues related to vehicle multimedia systems.
• Provide technical support and assistance to dealers and customers regarding multimedia systems (audio, video, navigation, connectivity).
• Train dealership staff on the use and troubleshooting of multimedia systems.
• Collaborate with technical and production teams to improve systems and integrate user feedback.
• Write and update technical documentation on our extranet.
• Participate in follow-up meetings and share customer feedback and market trends with factories.

 

Your profile

• Degree in electronics, computer science, engineering, or a related field.
• Previous experience in the automotive multimedia technology or aftersales technical support is a plus.
• In-depth knowledge of navigation, audio, video, and connectivity systems.
• Excellent diagnostic and technical problem-solving skills.
• Ability to train and communicate effectively with technical staff.
• Proficiency with diagnostic tools and software specific to the automotive sector.
• Bilingual Dutch/French, with a strong command of English.

 

Why join us?

If you thrive on expertise and enjoy working in a dynamic environment, this role offers the opportunity to significantly impact dealers and customers, enhancing the quality of our brands. Continuous training is key to maintaining your expertise. You will work on innovative projects and influence the future of automotive aftersales services.

We offer a market-conform salary, a one-month bonus, a company car, a net allowance, meal vouchers, and comprehensive insurance packages.

 

Your dedicated Talent Acquisition Partner: Marjan Dietens

 

All qualified candidates will be considered for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, nationality, or disability.

We are looking for a motivated Fleet Business Development Manager to join our team at Inchcape, the distributor of Toyota and Lexus in Belgium and Luxemburg. In this role, you will drive growth by attracting new business, managing key relationships, and leading participation in large and public tenders. If you have a background in account management, strong project coordination skills, and are ready to take on the challenge of working with large corporate and public sector clients, we want to hear from you!

 

Your role

• New Business Development: Attract and secure new business by prospecting large companies with fleets of over 100 vehicles.
• (International) Account Management: Manage and follow up on a portfolio of existing (international) accounts to ensure ongoing satisfaction and growth.
• Direct Sales: Lead and close large sales deals involving more than 20 vehicles.
• Tender Management: Analyze and participate in large (public) tenders (200+ vehicles), assessing viability and ensuring our offer meets mutual interests.
• Internal Alignment for Tenders: Coordinate with internal teams to set product offerings, pricing, logistics, and other requirements for tender participation.
• Networking: Build and nurture relationships with public organizations to increase awareness of Toyota’s offerings.
• Presentation & Proposal Development: Prepare and deliver compelling presentations to procurement teams to secure large tenders.

 

Your profile

• Interest in the automotive sector
• Experience in Account Management
• Strong Project Management skills
• Negotiation & Closing abilities
• Analytical Thinking
• Effective Networking and Presentation skills
• Proficiency in PowerPoint
• Bilingual in Dutch and French, with solid English skills

 

Why join us?

As a leading automotive distributor and retailer, Inchcape offers you the chance to work with a well-established and respected international company in the industry. As a key person in our organization, you will have significant contact with all departments and colleagues.

 

Your dedicated Talent Acquisition Partner: Elise Falmagne

 

All qualified candidates will be considered for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, nationality, or disability.

The Head of Customer Loyalty is responsible for crafting and executing strategies that boost customer retention, engagement, and loyalty for Toyota and Lexus. By leveraging personalized communication and effective CRM initiatives, this role ensures tailored, timely, and impactful customer interactions that align with business objectives.
 

Your Role
Loyalty Strategy Development:

• Define and implement loyalty and CRM strategies to enhance customer retention and engagement.
• Design personalized communication plans tailored to various customer segments and touchpoints.
• Optimize vehicle lifetime value through strategic initiatives.

CRM Management:

• Oversee CRM system integration, ensuring efficient data collection, analysis, and utilization.
• Manage 1:1 customer communications (e.g., product updates, after-sales campaigns).
• Develop automated lifecycle campaigns to engage customers at key stages (onboarding, retention, re-purchase).
• Ensure data quality and compliance with GDPR guidelines, improving processes for data collection across multiple channels.

Lead Management:

• Supervise the lead management process, ensuring effective nurturing and conversion.
• Align lead management strategies with sales and marketing goals while monitoring performance metrics.
• Collaborate with call centers and dealerships to ensure strong follow-up and optimized conversion rates.

Team Leadership & Development:

• Lead and mentor a team of CRM, email marketing, and loyalty specialists.
• Foster a customer-first and data-driven culture within the team.
• Collaborate with cross-functional teams to align loyalty initiatives with broader marketing efforts.

Budgeting & Performance Tracking:

• Manage the loyalty budget and ensure a high ROI on CRM activities.
• Monitor and report on performance metrics to drive continuous improvement.

 

Your Profile

• Fluent in Dutch and French, with a strong command of English.
• Higher degree in marketing with a strong experience in a marketing-related role.
• Proven expertise in CRM management, loyalty campaigns, and lead management, including end-to-end processes for lead generation and conversion.
• Strong leadership and team development skills.
• Well-organized, detail-oriented, and analytical thinker.
• Affinity or interest in the automotive sector.

 

Why Join Us?

• Be part of a dynamic team dedicated to delivering exceptional customer experiences for Toyota and Lexus.
• Lead impactful loyalty initiatives and make a tangible difference in customer engagement.
• Collaborate with talented professionals in an innovative and data-driven environment.
• Enjoy opportunities for growth and professional development in a supportive, team-oriented culture.

 

Your Talent Acquisition Partner : Elise Falmagne

 

All qualified candidates will be considered for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, nationality, or disability.
 

Are you a legal professional ready to take on a dynamic and impactful role? At Inchcape, we are looking for a Legal Counsel / Legal Business Partner to provide strategic legal support and ensure compliance across our Belux operations. With a focus on data privacy and regulatory excellence, this position offers a chance to influence our business at both local and global levels. Join us to be part of an international team driving innovation and ethical practices in the automotive industry.

 

Your Role
As the Legal Counsel / Legal Business Partner, you will:

• Serve as a trusted advisor on data privacy, corporate governance, and regulatory compliance.
• Oversee data protection efforts, including GDPR compliance, data breach management, and DPIAs.
• Provide expert legal advice on commercial contracts and ensure adherence to Belgian and European laws.
• Act as company secretary, managing corporate records and legal documentation.
• Identify and mitigate legal risks while coordinating litigation and disputes when necessary.
• Represent the company with external stakeholders, including legal counsel, regulatory authorities, and industry associations.
• Draft, review, and negotiate various contracts, from employment agreements to IT and franchising contracts.

 

Your Profile
To thrive in this role, you should bring:

• A Master’s degree in Law from a recognized university.
• A broad experience in corporate and commercial law.
• Strong knowledge of Belgian and European legal frameworks; experience in the automotive or retail industry is a plus.
• Fluency in Dutch and French, with professional proficiency in English.
• Exceptional analytical, problem-solving, and interpersonal skills, with a commitment to integrity and professionalism.
• A specialization in data privacy or additional education in the field (preferred but not mandatory).

 

Why Join Us
At Inchcape, we offer:

• A collaborative, multinational work environment with opportunities to contribute to global projects.
• Professional growth and development through engagement in complex, high-impact legal and compliance initiatives.
• A supportive and innovative culture that values ethical practices and teamwork.
• The chance to influence and shape legal strategies in a company recognized as a leader in the automotive industry.

 

Your Talent Acquisition Partner : Elise Falmagne

 

All qualified candidates will be considered for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, nationality, or disability.

We are looking for Logistics Specialist to play a key role in the delivery process of our vehicles and ensuring a smooth and excellent experience for our customers.  

Your role
As a Logistics Specialist in our Distribution business, you will play a key role in ensuring the efficient flow of vehicles, inventory, and documentation through close collaboration with internal teams and our logistics partners, including BYD Europe Logistics. You will manage SAP VMS and SD modules to support end-to-end logistics and invoicing processes, guarantee compliance with local regulations, and identify opportunities for process improvements that will drive our business forward.

Key Responsibilities:

• Utilize SAP Vehicle Management System (VMS) and Sales & Distribution (SD) modules to support logistics, invoicing, stock management, and credit notes, ensuring that data is accurate, updated, and aligned with our retail and operational requirements.
• Oversee and coordinate transportation with local partners, ensuring timely and accurate stock flow for distribution, warehousing, and retail needs.
• Ensure smooth operations for retail, including invoicing, stock management, and credit note processing, to maintain efficient, reliable transactions.
• Strengthen relationships with BYD Europe Logistics, improving communication protocols and identifying areas to streamline and enhance logistics processes across the distribution chain.
• Monitor, collect, and process necessary documentation for the registration and compliance of vehicles in local markets, ensuring all requirements are met prior to distribution.

 

Your profile

• Familiarity with logistics processes is essential, and knowledge of SAP is a plus.
• A proactive, results-driven approach, with excellent planning and follow-up capabilities.
• Excellent communication skills are essential. You are fluent in French and Dutch and have a strong command of English.
• Solid Excel skills are essential.
• Independent, resourceful, and focused on finding solutions and seizing opportunities.

 

We offer

• The possibility to join a young and dynamic team working for a brand in full expansion.
• A chance to drive the future with Inchcape and BYD
• At BYD, you'll work in a team of experienced professionals, where collaboration and teamwork are top priorities. We invest in your development with a variety of opportunities.
• We also offer you a competitive salary, a car with a fuel card, a thirteenth month, a net allowance, lunche vouchers, ecocheques and comprehensive insurance packages.

 

Are you ready to take on the challenge of developing a new automotive brand in Belgium and Luxembourg? 

Your dedicated Talent Acquisition Partner : Laurine Akwesi

 

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability.